Return & Refund Policy

At DECCOLLECTIVE, we are committed to delivering premium products and a smooth shopping experience. Please read our returns policy carefully before placing your order.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be unused, unworn and in original condition

• All tags and original packaging must be intact

• Items must be free from marks, odours, or damage

• Proof of purchase is required

Returns that do not meet these conditions may be declined.

 

Refunds

Please note that we do not offer refunds back to the original payment method.

All approved returns will be issued as store credit (gift credit), which can be used toward any future purchase on our website.

This allows us to continue offering premium products and exclusive drops while maintaining fair pricing for our community.

---

Processing Time

Once your return has been received and inspected:

• Gift credit will be processed within 7–14 working days

• You will receive confirmation via email once your store credit has been issued

 

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Underwear or socks (if applicable)

• Gift cards

• Items marked as final sale

---

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

We recommend using a tracked service as we cannot guarantee receipt of returned items without tracking.

---

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and your order number, and our team will resolve this promptly.